Privacy Policy

Information you give us

When you submit an enquiry, booking, or cost-estimate form, or contact us by WhatsApp, email, or phone, we collect the details you choose to share: your name, phone number, email address, the treatment you are interested in, your preferred timing, and any message you send us.

Information collected automatically

As you browse, we collect standard analytics data such as the pages you view, your approximate location, your device and browser type, and how you reached the site, including from search engines and AI answer engines. This is gathered through cookies and similar technologies and is not used to personally identify you.

How we use your information

We use your information to respond to your enquiries and arrange consultations, to give you information about the treatments you ask about, and to operate, secure, and improve the website.

We also use analytics to understand how visitors discover us, including through AI-powered search, so we can measure and improve our online presence. We do not sell your personal data.

Cookies and analytics

We use Google Analytics and Google Tag Manager, together with first-party measurement, to understand how the site is used and where our visitors come from. You can control or block cookies through your browser settings; the essential parts of the site will continue to work.

Messaging and service providers

If you contact us through WhatsApp, your message is handled by WhatsApp (Meta) under its own terms. We also use reputable providers to host the website and to email your enquiry to our team so we can respond. These providers process your information only on our behalf.

When we share information

We share your information only with the service providers described above, or where we are required to by law or need to protect our legal rights. We never sell your personal information.

How long we keep it

We keep enquiry and booking information for as long as we need it to serve you and to meet our legal, accounting, and regulatory obligations, after which it is deleted or anonymised.

Your rights

You can ask us to access, correct, or delete the personal information you have given us, or to stop contacting you. Email hello@eloraaesthetics.com and we will respond in line with applicable UAE data protection law.

Security

We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children

This website and our services are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The current version and the date it took effect appear at the top of this page.

Contact us

Elora Aesthetics Polyclinic, Jumeirah District, Dubai, United Arab Emirates. Email hello@eloraaesthetics.com or message us on WhatsApp at +971 50 219 6094.